Safety Cloud: SETA Administrator Internship

Internship Overview

This role is to give administrative support to the Accreditations Department. You will help with learner record management, document processing, data capturing, compliance admin, and audit preparation. As SETA Administrator, you will support accurate and timely submission of learner information and accreditation document, while also learning about SETA, QCTO, and quality management requirement.

Duties and Responsibilities

Learner Administration

• Capture learner information accurate on internal system and database.
• Help process learner registration, achievement, and completion.
• Verify learner information and make sure supporting document is complete.
• Keep learner file and record according to company procedure.
• Help distribute learner statement of result, certificate, and related document.
• Make sure learner information stay accurate and up to date.

Documentation and Compliance Support

• Help compile and prepare document needed for audit, verification, and accreditation activity.
• Maintain learner Portfolio of Evidence (POE) and supporting record.
• Track submitted document and follow up on outstanding item.
• Make sure all record is filed, archived, and stored according to company standard.
• Help identify, record, and fix admin problem when it come up.

Reporting and Record Keeping

• Maintain tracking spreadsheet, register, and database.
• Update learner progress and submission record when needed.
• Help compile routine report for management and stakeholder.
• Monitor document status and give update to Accreditations Manager.

Communication and Stakeholder Support

• Answer admin query from learner, client, and internal stakeholder.
• Follow up on outstanding document and information request.
• Give admin support to branch and department about accreditation process.
• Communicate professional and friendly with all stakeholder.

General Administration

• Do general clerical and admin duty as needed.
• Keep learner, client, and company information confidential.
• Follow company policy, procedure, and quality management requirement.
• Maintain professional conduct and represent company well.
• Take part in training and development to build knowledge of accreditation and compliance process.

Requirements

• Grade 12 / National Senior Certificate (Essential)
• Certificate, National Diploma, Degree, or equivalent qualification in:

• Business Administration
• Office Administration
• Human Resources
• Business Management
• Public Administration
• Information Management
• Or related field

• Recent graduate and entry-level candidate welcome to apply
• No previous SETA or accreditation experience needed

Advantageous:

• Any training or certificate in Administration, Data Capturing, Record Management, Quality Management Systems, or Compliance Admin will help
• Previous admin, data capturing, customer service, or office support experience will be advantage
• Exposure to professional office environment during study, internship, learnership, or workplace experience programme will be beneficial
• Experience working with Microsoft Office — especially Excel, Word, and Outlook — will be advantage

Knowledge, Skills and Competencies

• Strong admin and organisational skill
• Good attention to detail and accuracy
• Good verbal and written communication
• Able to capture and keep accurate record and data
• Good time management and know how to prioritise
• Able to follow process and procedure consistent
• Strong problem-solving skill
• Able to manage many task and meet deadline
• Professional people skill and customer service ability
• Know how to use Microsoft 365 — Outlook, Teams, Excel, and Word
• Basic understanding of admin and record-keeping principle
• Know document management and filing practice
• Understand confidentiality and information management requirement
• Basic understanding of customer service principle
• Understanding of quality and compliance process will be advantage
• Willing to learn SETA, QCTO, accreditation, and quality management requirement
• Understanding of POPIA and information confidentiality will be advantage
• Company policy, procedure, and system knowledge will be develop through training