Job Overview
Clicks Group offering Shop Assistant / Cashier position. Purpose of the role is to give efficient customer service, handle till point (POS) transaction accurate, and support merchandising activity to make sure shelves stay well-stocked and look good. Through friendly service and smooth operational support, Shop Assistant Cashier help create positive and satisfying shopping experience for every customer.
Key Responsibilities
- Do all till point work fast and correct
- Scan item accurate, take payment correct, and action clubcard rewards when customer buy
- Always handle cash in safe manner
- Promote Clicks clubcard actively and get new member to join, to help store reach clubcard target
- Tell customer about promotion so they buy more and “feel good, pay less”
- Give excellent customer service — be visible, friendly, professional, and represent the brand well
- Keep shelves and store clean and tidy, follow store and visual merchandise standard
- Support company vision to be customer’s first choice for health and beauty, by living the company values
- Know the product, range, promotion, and event well, so you give customer correct information at all time
Requirements
- Must have Grade 12 (Essential)
- Maths 50% and English 50% at Grade 12 level (Desirable)
Desirable / Advantageous
- Previous experience in customer-facing role in retail or FMCG store environment
Knowledge, Skills and Competencies
- Can do basic maths calculation
- Know retail or FMCG environment, understand merchandising and promotion principle
- Understand stock management procedure
- Know what good customer service look like
- Can plan and organise well
- Can solve problem
- Strong customer orientation
- Good communication skill
- Know how use computer
- Good with numbers
- Build relationship and network well
- Follow instruction and procedure proper
- Deliver result and meet customer expectation
- Work well with people
- Can persuade and influence
- Plan and organise
- Handle pressure and setback well
Leave a Reply